Privacy Policy

Your privacy is extremely important to us. By choosing Hotel RS Grand, you place your trust in our services, and we take that responsibility seriously. We are committed to safeguarding your personal information and ensuring full transparency in how we collect, use, and protect your data.

This Privacy Policy explains how your information is handled when you visit our website hotelrsgrandvns.com, make a booking, or use any of our hotel services. The terms mentioned here apply to all platforms through which Hotel RS Grand provides its services, including our website, booking forms, communication channels, and partner platforms.

Information We Collect

To provide you with a smooth hotel booking and stay experience, we may collect the following types of personal information:

• Full Name
• Phone Number & Email Address
• Address or Identification Details (for check-in as per government rules)
• Payment Information (UPI, bank details, etc.)
• Booking details such as dates, room type, preferences
• Feedback or communication shared with us

How We Use Your Information

Your data may be used for the following purposes:

• To confirm, modify, or cancel your hotel reservations
• To communicate booking details or hotel-related information
• To verify identity during check-in (as required by law)
• To improve our services and guest experience
• To provide customer support
• To send offers or updates if you subscribe to our newsletter

How We Protect Your Information

We implement appropriate technical and physical security measures to protect your personal data from unauthorized access, misuse, or loss. Only authorized hotel staff are permitted to handle your personal information.

Sharing of Information

We do not sell or trade your personal information. However, your information may be shared with:

• Law enforcement authorities if legally required
• Payment gateways during online transactions
• Booking partners or platforms (if you booked through a third-party site)

Cookies & Website Tracking

Our website may use cookies to enhance user experience, track website traffic, and improve performance. You can disable cookies through your browser settings, though it may affect some features of the website.

Retention of Information

We retain guest data only for as long as necessary to:

• Complete your booking and stay
• Comply with legal and security obligations
• Improve hotel services

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Withdraw consent for marketing communications

Changes to This Policy

Hotel RS Grand reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on our website, and continued use of our services indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, feel free to contact us.